Terms of Service

If you purchase products through our website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Warrenty Shipping Pickup Returns

Products Prices & Purchasing

  • All published online prices are subject to change without notice.
  • All published online prices are subject to final confirmation after receipt of website orders by TD Rainwater Tanks.
  • Our website may include links to other websites for installation manuals and product data sheets for your information. We have no responsibility for the content contained in these websites.
  • It is your responsibility to ensure that the products you have selected meet your requirements.
  • TD Rainwater tanks do not keep stock of every product listed on our website. Some products may be shipped through a third party provider.
  • You (the customer) are responsible for returning goods to the original place of purchase for any issue related to warranty so that TD Rainwater Tanks can determine whether it is a warranty claim.

Returns & Refunds

TD rainwater Tanks does not provide refunds or take returns on rainwater tanks: It is the customer’s responsibility to ensure that they have selected the correct size and colour when placing an order.

However, we will provide a refund if you have purchased the wrong product or changed your mind on all items except for rainwater tanks.

  • All requests for returns and refunds must be in writing and within 30 days of the original purchase date.
  • You (the customer) are responsible for returning the item to our store at your own cost.
  • All goods must be in their original packaging and a saleable condition — We will not provide a refund if the product is damaged due to misuse or abuse.
  • You (the customer) must provide your original proof of purchase.
  • A re-stocking fee of 20% will be incurred.

Please Contact Us if you have any additional questions related to refunds and returns.

Shop Pick Up

You are welcome to pick up your goods from our office in Chipping Norton.

We will require a minimum of 2 hours notice to prepare and pack your order.

If an item is out of stock, we will contact you to discuss alternate arrangements or give you an update as to when the item will be back in stock.

For urgent items, we recommend first calling our office to check on availability. We will do our best to accommodate your needs!

Delivery / Shipping

Our products are only shipped within Australia.

Despatch is usually within 1-2 days but there will be times when that is outside our control.

We use Couriers Please or Australia Post to deliver your goods. We may also use a third-party provider when goods are shipped directly from the Manufacturer.

Warranty

Our warranty terms are in addition to and do not replace or limit your rights under Australian Consumer Law.

All items sold by TD Rainwater Tanks are quality products and are covered by full manufacturer’s warranty.

To claim warranty, we will generally require you to return the product to us at your own cost. We will also require your proof of purchase.

We will repair or replace a product if:

  • It is deemed to have a manufacturing fault.
  • You have received a product that has been damaged in transit.
  • The product becomes faulty during its warranty period.

Should you receive a product that is faulty, please call us on 02 9824 3733, or complete our Contact form below, so that we can discuss the issue.

Warranty Claim